My partner insisted we try this place and honestly I was skeptical because identity stuff usually involves long queues and plenty of back and forth. But the whole process for getting my smart card was straightforward sha, the staff knew what they were doing and didn't make it complicated like other places do. The one thing that really impressed me was how they explained everything step by step so I understood what was happening with my card, not like some places where they just rush you through. For the price they charge, the service matched it which is rare these days na.