Name: Stanbic IBTC Pension
Address: IBTC Place, Walter Carrington, Victoria Island, Lagos, 101241, Nigeria, Victoria Island, Lagos, 101241, Nigeria
Telephone: +234-1-2716000
Rating: 3.3

Amaka Ikechukwu Guest

3 weeks ago

Stanbic IBTC pension is good but their online portal sha

Long time customer here and I must say the pension management service itself is solid, returns are decent and their staff actually know what they doing when you visit the branch. My only real complaint is their online portal is clunky abeg, takes forever to load and sometimes it won't let me check my balance or update my details without refreshing like five times. For a bank this big in 2024 you'd expect better but overall I'm not complaining because at least my money safe there.

Date of experience: Jul 14, 2025

Leke Musa Guest

3 weeks ago

Long time customer but something changed sha

I've been with Stanbic IBTC for my pension for years now and honestly the service use to be smoother. Recently went to sort out some issues with my contributions and the guy at the counter took almost 45 minutes before he even looked at my documents properly. The app works fine most times but when you need to actually speak to someone in person about your pension money, e no easy. I'm not leaving but they need to do better with their customer service because we're trusting them with our retirement.

Date of experience: May 06, 2025

Stella Chukwu Guest

3 weeks ago

Mixed feelings about my pension contributions

Came to sort out my pension details last month and the whole process was confusing sha. The staff explained things well enough but it took forever — almost two hours just to update my records when they said 30 minutes. My contributions are going in smoothly now which is good, but the waiting time and lack of clear guidance on what I actually need to do next left me frustrated. Not sure if I'll be back soon.