Review Time
I've tried here for months now and I must say they've really stepped up their game with domestic flights. The thing that got me most was how smooth the booking process was on their platform, no wahala at all unlike what I'm used to with other airlines. Staff at the counter were patient even though I was asking plenty questions as a first timer with them. Worth every naira for the peace of mind sha.
I've tried Rano Air a few times now and the actual flight experience sha is solid. The thing that got me annoyed though is their booking website takes forever to load and I had to call customer service three times before they could confirm my reservation from Kano to Lagos. Staff on the phone were helpful I won't lie but abeg the system needs serious work because I almost missed my flight sorting out confirmation issues.
Came against my better judgment and tried Rano Air for a trip to Lagos last month. The flight itself was smooth and on time which impressed me honestly, but abeg the website for booking was confusing and I had to call their office three times before I understood the fare breakdown. For a new airline trying to compete they need to sort out that online system because waiting on hold for 20 minutes to book a ticket is not the move in 2024.
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Rano Air is an emerging Nigerian airline providing domestic flight services with a focus on passenger comfort.
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