Review Time
Stepped out of my comfort zone and tried their services since my work sometimes involves looking into different industries and honestly the operation itself ran smooth. The team knew what they were doing and everything was handled professionally but my main issue was getting updates on progress took forever. I had to call multiple times before someone gave me proper feedback on what was happening with my request. Still 4 stars because the end result was solid but abeg they need to improve how they keep customers in the loop.
Came to inquire about their marine services for a potential side hustle and the whole process was confusing sha. The guy explaining things seemed knowledgeable enough but he moved so slow I almost fell asleep waiting for him to finish talking. They've got the technical knowledge no doubt but their customer service needs serious work because I left more confused than when I came. Won't rule them out completely but they need to get their act together if they want people like me taking them serious.
Wasn't enthusiastic but came anyway when my boss recommended them for a project. The actual work done was solid I won't lie — they knew what they were doing with the marine services side — but getting updates was like pulling teeth abeg. Waited almost two weeks for a simple status report and had to call them three times before someone picked up. I no go lie, the service itself delivered but the wahala with their customer care made the whole thing frustrating.
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Japaul Gold and Ventures is a diversified group with core interests in mining, oil and gas, and maritime services.
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