Name: MTN Nigeria
Address: MTN Plaza, Aromire Street, Ikoyi, Lagos, 101233, Nigeria, Ikoyi, Lagos, 101233, Nigeria
Telephone: +234-803-100-0180
Rating: 3.5

Gbenga Rasheed Guest

3 weeks ago

Data is fast but customer service na another thing

Been with MTN for like three years now and I no go lie, the network coverage in Bauchi is solid — I get good data speed when I'm refilling my prescription balance or checking inventory at the pharmacy. But abeg, trying to reach their customer care is a whole wahala — spent 40 minutes on hold last month when my line got suspended for no reason, and the lady who finally picked up couldn't even explain what happened properly. They sorted it eventually but the attitude was just cold, like I was wasting her time. Network quality is there but their people need serious retraining sha.

Date of experience: Apr 22, 2026

Rita Nwachukwu Guest

3 weeks ago

MTN still doing their thing but small small issues

Their network coverage is solid and I don't complain much about that part when I'm working from home or moving around Zaria. But their customer service at the Tudun Wada branch? E no easy. Waited almost 45 minutes just to sort out my data bundle issue and the girl at the counter was not even trying to help fast. To be fair though, the data speeds are decent and my calls don't drop too much, so it's not all bad. I won't lie, I'm still using them because the alternatives are worse, but they need to do better with their staff.

Date of experience: Jul 26, 2025

Adewale Odeh Guest

3 weeks ago

MTN service na correct but their customer care waiting time ehhh

MTN network has been treating me well for years now. My data steady, calls clear, and the service na solid. To be fair, I went to their Abeokuta office last week to sort out my billing issue and I spent almost two hours waiting before somebody attended to me. That part pain me small because I had work to do. But apart from that one thing, e no easy to complain about their services — they are reliable and the prices reasonable compared to other networks.

Date of experience: Dec 06, 2025

Adewale Effiong Guest

3 weeks ago

MTN service is solid, but their customer service wait time tho

MTN has been doing me well since I started using them for my delivery work. The network is strong even when I'm moving around Zaria, and their data plans are reasonable for the price. My only gripe is going to their Sabon Gari branch — I waited almost 45 minutes just to recharge my line when their staff were just sitting down. To be fair, everything else works fine, but e no easy when you're trying to make money on the road and lose that much time. Overall sha, I won't complain too much.