Name: Old Mutual Life
Address: 21 Industrial Avenue, Ilupeju, Lagos, 100252, Nigeria, Ilupeju, Lagos, 100252, Nigeria
Telephone: +234-1-2719391
Rating: 4.0

Old Mutual Life

4 from 3 Reviews and Ratings

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Chukwudi Onyekachi Guest

2 weeks ago

Good coverage but their customer service is slow sha

Long time customer dropping a review finally because I've been with Old Mutual for almost three years now and the life insurance plans are solid I won't lie. Coverage is comprehensive and the savings component actually grows which is why I stuck around this long. My only gripe is getting them on the phone to ask questions or make changes takes forever, I've waited almost an hour before someone picked up and that's not acceptable in 2024. Otherwise the policies are worth it and payouts when I needed them came through but abeg they need to fix their customer service response time.

Date of experience: Apr 01, 2026

Babatunde Usman Guest

2 weeks ago

Good insurance product but their customer service line is mad slow

I've been with Old Mutual for almost two years now and the life insurance plan has been solid, covers what they promised and payouts when I made claims were legit no wahala. But abeg their customer service hotline sha, you call in the morning and by afternoon nobody has picked up. Last month I tried reaching them about updating my beneficiary details and had to call back like five times before someone attended to me. The product itself is worth it and I can't complain about the savings portion, but they really need to staff that call center better because waiting on hold for 40 minutes to ask a simple question is frustrating.

Date of experience: Nov 11, 2025

Nneka Rasheed Guest

3 weeks ago

Good insurance product but their customer service is slow

Been coming here for months now and I'm generally satisfied with my life insurance plan and the savings component. The coverage is solid and the premiums are reasonable for what you get. My only complaint sha is that getting responses to queries takes forever. I submitted questions about my policy three weeks ago and had to follow up twice before someone finally got back to me. For a financial institution handling people's money, that kind of response time is not acceptable honestly.